Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association.

She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer. A consultant and thought leader, Jeanne Bliss guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives.

Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role at Lands’ End, Microsoft, Coldwell Banker and Allstate Corporations. Reporting to each company’s CEO, she moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands’ customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss

For most of human history, tribal leaders or religious authorities or great-man philosophers decreed what was true and what was false—until a new idea emerged that changed our species, and the world, more than any other: underlying everything we see are universal truths—laws of nature—and those truths can be determined through measurement and experiment.

The idea that truth could be revealed to anyone, not just divine rulers, was radical. Subversive. Its champions were often dismissed as unhinged.

That idea, now known by its more modern name, the scientific method, was an example of what I call a loonshot. Loonshots are neglected projects, widely dismissed, their champions written off as crazy. They are the ideas that win wars, save lives, and transform industries.
I’m excited to take you on a journey that will present a new way of thinking about innovation: how we call learn to nurture loonshots faster and better. 

Let’s begin with The 8 Minutes that Changed the World: a deep dive into the story of the mother of all loonshots.


Safi is a second-generation physicist (the son of two astrophysicists) and a biotech entrepreneur.

He received his BA summa cum laude from Harvard and his PhD in from Stanford, where he worked with Lenny Susskind in particle physics (the science of the small) and the Nobel laureate Bob Laughlin in condensed matter physics (the science of the many). He was a Miller Fellow in physics at UC Berkeley (the school of the many). After working for three years as a consultant for McKinsey, Safi co-founded a biotechnology company developing new drugs for cancer. He led its IPO and served as its CEO for 13 years.




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